Call Centre Outsourcing

In 2004, the Philippines already captured 20 % of the total world market share in contact centre services.  This industry, aside from contributing 12 % into the Philippines gross national product, is also the fastest-growing job provider for Filipino college graduates. The Information and Communications Technology division of the BOI reported that the call centre industry experienced a growth rate of 70 % in 2005 making it the most dynamic of all sectors in the Philippine information technology industry. According to industry forecasts, more than a million Filipinos would be employed in the call centre industry, with more than US$12 billion in revenues in the year 2010.

The Philippines is also considered as location of choice due to its less expensive operational and labour costs.

The country offers 24/7 multilingual and multimedia supported premium services for marketing, sales, customer care, crisis management, investor relations and other key business applications. The reasons cited for the bullish outlook towards the Philippines have been, among others, due to lower operating costs, English language proficiency and high ICT skills yet low-cost workforce.

The Philippines is considered a major player in the global bpo market. In 2005, the country ranked in the top 10 world wide for top BPO destinations, according to neoIT's 2005 Mapping Offshore Markets Update.