BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting and front office outsourcing - which includes customer-related services such as call centre services..
Given the proximity of BPO to the IT industry, it is also categorized as an information technology enabled service or ITES. Knowledge process outsourcing and legel process outsourcing are some of the sub-segments of business process outsourcing industry.
Over the past decade, The Philippines has risen to be one of the largest players in offshore BPO provision due to its highly educated workforce and proficiency in the English language. BPOC welcome membership from all people involved in the BPO industry in The Philippines whether as a client, a vendor or as a consultancy.